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How g9402 Handles Your Personal Data

At g9402, we take every step to keep your personal data accurate, secure and used only for the purposes you'd expect — account management, payment processing and communication…

Data collected with your consentStored on secured serversAccessible to you on requestNo third-party sellingGoverned by applicable Indian law
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g9402 How g9402 Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have questions about this Privacy Policy, wish to access your stored data, or want to submit a deletion request, our privacy support team is available around the clock.

Email Privacy Requests Send data-access or deletion requests to our dedicated privacy inbox. We aim to respond within 24 hours and resolve most requests within seven working days of verification.
Live Chat Support Open the live chat window on any g9402 page to speak with a support agent about your privacy rights, cookie settings or account-data questions in real time.
Account Settings Panel Many privacy actions — such as updating contact preferences or downloading your own data — are available directly from your account settings without needing to contact us at all.
DATA HANDLING PRACTICES

Browse How We Protect Your Account

We apply multiple layers of technical and organisational controls to keep your data safe, accurate and only as long as necessary.

Data Collection

We collect only what is strictly necessary — your name, contact details, payment method identifiers such as UPI or Paytm references, and device session data needed to secure your account and process transactions.

Cookie Use

Our site uses functional cookies to keep your session active and analytics cookies to understand how pages are navigated. You can adjust cookie preferences from the consent banner or your browser settings at any point.

Account Security

Passwords are stored using one-way encryption; we never store them in plain text. Two-factor authentication adds an extra barrier, and suspicious login attempts trigger immediate alerts to your registered email or phone number.

Retention Timelines

Active account data is retained for the duration of your account. If you close your account, most personal data is purged within 30 days, although payment records required by financial regulations may be retained for up to five years.

Who to Contact

Our Data Protection Officer can be reached via the privacy inbox listed in the support section. All formal requests — access, correction, portability or erasure — are logged, acknowledged and tracked through to resolution.

Requesting Changes

You may update your name, address or contact details from the account settings panel. For documents or records that cannot be self-edited — such as historical payment logs — submit a written request and we will process it within seven working days.

Switch to the Answers You Need

These questions cover the data rights most commonly raised by account holders. If your specific situation is not covered here, our privacy support team is reachable through live chat or the privacy email inbox at any time.

We collect your name, email address, mobile number, date of birth and the payment-method identifiers you use — such as your UPI ID or Paytm-linked number — along with device and session logs needed to secure your login.

Yes. Submit a data-access request through the privacy inbox or live chat. We will verify your identity and deliver a structured copy of your stored personal data within seven working days of that verification.

Send a deletion request to our privacy inbox with your registered email and account ID. After identity verification, we purge personal data within 30 days, retaining only records that financial regulations require us to keep.

We share data only with payment processors such as UPI, Paytm and PhonePe to complete your transactions, and with identity-verification partners as required by applicable law. We do not sell your data to advertisers or unrelated third parties.

Use the cookie consent banner shown on your first visit, or adjust preferences at any time through your browser settings. Disabling analytics cookies will not affect your ability to log in or use account features.

Payment records — including UPI transaction IDs and PhonePe receipts — may be retained for up to five years to meet financial and regulatory obligations, even after you close your account.

Our Data Protection Officer oversees all privacy and data-handling decisions. You can contact them directly through the privacy inbox; all formal requests receive a logged acknowledgement within 24 hours.

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